Return & Exchange
We at GalaxT strive to give you the best quality product of your choice. However, if you are not happy with the order that you have received for any reason, you can mail us at firstname.lastname@example.org or call us at +91-9008474450 | +91-9886580175
What is GalaxT's Exchange Policy for Jerseys/T-shirts?
If you are unhappy with the product that you have received, you can send it back to us within 7 days of the delivery via any cost-effective courier or registered post to our address (Note: Shipping charges are non-refundable)
Once we have received the products and our internal quality check has been carried out, the product amount will be credited back to your bank account in 48 Hrs. Refund of shipping and COD charges is not applicable.
Free T-Shirts/Accessories your received from GalaxT are not exchangeable
Please mail us at email@example.com or call us at +91-9008474450 | +91-9886580175 before you return the products to us for us to be able to process your return request.
You can send them to the following address: GalaxT E-Commerce Pvt. Ltd., #538, 1st Floor, HAL 3rd Stage, 9th Main, BEML Main Road, New Thippasandra, Opp to Meenakshi Electrical's, Bangalore - 560075, India
Note: Items will have to be unused and returned in their original packaging within 7 days of delivery.
What products cannot be returned/exchanged as per GalaxT's Exchange Policy?
Caps, Beanies, Mugs, Keychains, Badges, Fridge Magnets, Wrist Bands are made especially for you, and hence, we cannot accept Returns or Exchanges for these products. In case of any sort of manufacturing defect, you can mail us at firstname.lastname@example.org and we'll help you out.
How do I send the product back?
You can send it back to us via a cost-effective courier company or registered post. Most courier companies will be willing to pick it up from your address.
Does GalaxT arrange for the product to be picked up from my address?
No, we do not offer this service at the moment.
Will I have to pay for returning the products?
Yes, you will have to bear the postal charges for sending your products back to us. This money is not refunded by GalaxT.
I have received a defective product. How do I proceed?
If you have received a defective product, send us images at email@example.com and we will get back to you.
How can I get a refund for my Prepaid order if I cancel it?
Yes, we can refund your Prepaid payment on request in case you have requested to cancel your order through the previously mentioned procedure. Refunds will be processed through the same mode of payment within 7 working days.